CIOs Struggle With Relevance of Role to Business

Via CIO:

“The role of the CIO is going to vanish in the next few years,” says Yuvi Kochar, chief technology officer for the Washington Post Co. “We really need to change because no one is satisfied with IT; the business is frustrated.”

“The traditional role of the CIO has to go away,” concurs Joseph Spagnoletti, CIO for Campbell Soup Company. “We need to take a more consultative approach.”

However, while everyone agrees there is a chronic need for change, no one seems to agree on just what exact form that these changes should take.

CIOs have long been criticized for focusing too much on infrastructure rather than on information. Cases are regularly being made for the IT organization to become the steward of all information across the enterprise.

CIOs Struggle With Relevance of Role to Business

Points:

  • “ IT is becoming so embedded as to be indistinguishable from the business process.”
  • “…in the wake of the consumerization of IT and increased reliance on external “Shadow IT” services, business units now regularly do end runs around the IT department, which is making it increasingly difficult for CIOs to stay relevant.”

Ponder: Is that last point about becoming stewards of information along the lines of what the US Army did years ago? The CIO in the US Army is responsible for records, mail, correspondence, Freedom of Information Act requests, and Privacy Act issues.