Via Forbes:
Half of the outsourcing service providers studied claimed that one-fourth of their pipeline of opportunities now included cloud,-based services ISG adds. The service providers also expect cloud services to grow faster than traditional IT outsourcing, especially in the US market.
Points:
- “Enterprises, in fact, are expressing high levels of interest in outsourcing their CRM, HR, and email functions to SaaS providers.”
- “The direction and control of outsourcing is shifting as well – away from IT departments and to functional business units, especially SaaS-based HR and CRM.”
- “So in the past the internal IT organization or a sourced organization was managing what we call that application development and management environment, running the application and customizing it. That goes away, because you cannot customize that SaaS solution. But you can configure it, and the configuration can be extraordinarily complex, and very very deep. That requires a new kind of person, more of a business analyst type.”
